Amazon Offers New Cloud-Based Customer Contact Centre

Credit: Amazon

Amazon Connect pulls together a number of AWS services such as S3, Cloud Watch and lambda to create a cloud-based contact centre.

Given the news that Microsoft has bolstered Skype for Business, giving it IVR like capability, this looks like a counterpunch as Amazon starts to leverage their infrastructure services to deliver out-of-the-box business solutions. You can check out more details over at AWS Blog.

Amazon Connect – Customer Contact Center in the Cloud [AWS Blog].


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