How I Succeeded is a regular series on Lifehacker where we ask business leaders for the secrets and tactics behind their success. Today: Peter Levine from QPC.
Current gig: Commercial director at QPC
Location: Brisbane, Australia
Current mobile device: iPhone 6s
Current computer: Dell Inspiron 13 7000 tablet
One word that best describes how you work: Reliable
What apps/software/tools can’t you live without?
Outlook, office tools and Todoist
What social network do you find the most useful?
LinkedIn for business is a key tool and Facebook to keep in touch with family and friends overseas.
What were the most important lessons you learned while growing your business?
Customer and colleague references are the most important thing. Doing what you say you will do, by the time you said you would do it and always treating people in the manner in which you would like to be treated is key. Simple but true.
What has been the most surprising part of your business journey?
The industry we work in is fast paced and constantly changing, fundamentally though, one thing always stays the same. People want to work with people they trust. You can have the best technology on the market, but you need to be able to deliver on your promises and own up when you come up short. If you are honest, people will stand by you no matter what the issue is and will work together to get a resolution.
What everyday thing are you better at than anyone else?
Keeping it simple. When everything is going crazy, keep to the issues that matter the most and prioritise.
What’s your sleep routine like?
Sleep? I have a two-year old and a seven-month old. I’ve forgotten what it’s like to sleep, unless I’m on a plane (without the kids).
What advice would you offer to other businesses on how to succeed?
Assuming you’re doing all the usual things to keep moving forward, do right by your customers. Treat them well, follow up, be part of their business, understand what you can do to help enable them and their customers and the rest will follow.