Samsung has confirmed that Galaxy Note 7 replacement stock is available for Australian customers from today. Earlier this month, the handset was recalled due to a battery fault that could potentially cause fires. The vendor has released a software update that will cap the maximum charge of batteries on recalled Note 7 handsets to 60%. Here’s what you need to know.
Photo by Wikimedia Commons.
Samsung Electronics Australia will release a software update to all Galaxy Note7s in Australia from September 21. https://t.co/lPNmaU60uU
— Samsung Australia (@SamsungAU) September 20, 2016
After the software update is applied on affected Samsung Galaxy Note 7 handsets, customers will receive the following pop-up message on their devices:
“As your safety is our top priority, we urge you to stop using your Galaxy Note 7 and contact your place of purchase, Samsung Call Center or visit www.samsung.com for further assistance. For safety concerns related to the battery, the maximum charge will be limited to 60% from now on. We apologise for the inconvenience.”
Note 7 customers can go directly to Samsung (you can find your nearest Samsung service location here) or their retailer/operator, depending upon their place of purchase, for a replacement handset.
If you do get a replacement Samsung Galaxy Note 7 and want to verify that it isn’t afflicted by the same battery issue, here’s what you need to look for on the box of the new handset:
- A white sticker with a blue letter ‘S’; and
- A small black square on the white barcode label
- Check your IMEI number (you can find this on the box or by dialling *#06# on the handset) and check it here.
- The aforementioned software update will display a green battery icon to show that your new handset is safe to use.