It’s IT Professionals Day: Expectations Vs Reality

Happy IT Professionals Day. Yes, this is a thing and it happens on the third Tuesday of every September. The day was established by IT monitoring and management vendor SolarWinds to honour IT professionals who not only serve end-users but drive business outcomes through the use of technology. To commemorate this day, SolarWinds has released a study that details what Australian end-users expect from IT professionals. The study also looks at how IT professionals perceive their roles. Read on to find out more.

IT Professionals Day aims to emphasise the need for greater appreciation towards system administrators, network engineers, database administrators, information security professionals, developers, IT support technicians and all other professionals serving in IT-related roles.

SolarWinds has released the findings from its IT is Everywhere surveys that document end-user expectations and IT professionals’ changing responsibilities. Just under 490 employed end-users in Australia and 242 IT professionals globally were surveyed. Here are some of the highlights:

  • 47 per cent of end-users say they use cloud-based applications — both IT-facilitated and non-IT-sanctioned — while at work.
  • 52 percent of end-users say they regularly use work-related applications outside the office, on either company-owned or personally-owned devices.
  • 62 percent of IT professionals say the expectation to support end-users’ personal devices connected to corporate networks is significantly greater than it was 10 years ago, while 64 percent of end-users say they expect their employers’ IT teams to ensure the performance of these devices.
  • 43 per cent of IT professionals say end-users expect the same time to resolution for issues with both personal and company-owned owned devices and technology.
  • 88 per cent of end-users believe IT teams at work are responsible for ensuring the performance of cloud-based applications. Around 69 per cent say they would blame their corporate IT teams if the applications don’t perform as expected.
  • 65 per cent of end-users expect work-related applications used outside the office to perform at the same level as they do on-premise. End-users also expect to receive the same level of support from their employers’ IT teams for work-related applications used inside and outside of the office, even though 83 percent of IT professionals say they can only occasionally provide such support.

Are you an IT professional? Do you feel like your end-users are expecting more from you and your team than what you can realistically deliver? Let us know in the comments.

[Via SolarWinds]

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