Apple rolled-out its brand new iOS 10 operating system today and some users have reported that the software update has locked up their iPhones and iPads. If you're experiencing the same issue, here's a way to fix it.
There are a lot of new and exciting features in iOS 10 (we did a big rundown of it here) and many iPhone and iPad users have wasted no time to update their devices to the new operating system. The problem is, the iOS 10 update seems to be rendering a lot of devices unusable.
Here are the three common errors that stem from the iOS 10 update:
- iTunes doesn’t' recognise the device or says it's in recovery mode.
- The Apple logo is stuck on the screen for several minutes with no progress bar.
- The 'Connect to iTunes' screen comes up and doesn't go away.
Apple has since fixed iOS 10 so it should be safe to update now. But if you're one of the unlucky ones to be experiencing an error, Apple has advised users to use recovery mode to restore your device. Here's a step-by-step guide on how it can be done:
- Make sure that you're using the latest version of iTunes.
- If iTunes is already open, close it. Connect your device to your computer and open iTunes.
- While your device is connected, force restart it: Press and hold both the Sleep/Wake and Home button for at least 10 seconds, and don't release when you see the Apple logo. Keep holding until you see the recovery mode screen.
- When you see the option to Restore or Update, choose Update. iTunes will try to reinstall iOS without erasing your data. Wait while iTunes downloads the software for your device. If the download takes more than 15 minutes and your device exits recovery mode, you'll need to repeat these steps and choose Restore instead of Update when you get back to this step.
- After the Update or Restore completes, set up your device. If you previously backed up your device with iTunes or iCloud and had to restore your device in step 3, you might be able to restore from your backup during setup.
As noted in the last step, we hope you have been doing regular back-ups of your device otherwise there's a chance you've lost some data.
If you don't want to go through all the trouble yourself or you don't have computer to implement this fix with, you can pop down to the Apple Store; it's already been recognised as a problem by Apple so the staff down there should be able to help you through the steps.