Top 20 Most Complained About Businesses In NSW

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Top 20 Most Complained About Businesses In NSW


NSW Fair Trading has just launched its Complaints Register to document which businesses in the state have received the most complaints each month. It has released its first lot of results for the month of July. Some notable companies on the register include Apple, Foxtel and Harvey Norman. Find out which companies topped the list.

NSW Fair Trading is the government agency that assists with resolving complaints from consumers against unfair or unethical trade practices of businesses. The objective of the Complaints Register is to motivate businesses to provide better customer service, according to the agency. In the last financial year, NSW Fair Trading received over 50,000 complaints.

When a business receives over 10 complaints, it will be recorded on the register. Real estate chain LJ Hooker took topped the list followed by retailer Harvey Normal and budget airline Air Asia.

Only complaints considered by Fair Trading to have been made by a real person, relating to a real interaction with a business, will be included. Here’s the full list of the top 20 companies on the register:

Company Number of complaints
LJ Hooker 31
Harvey Norman 29
Air Asia 25
Ray White 23
Zoxoro 23
Sensis Pty Ltd 20
Raine & Horne 19
Android Enjoyed 18
First National Real Estate 17
The Good Guys 16
Apple 13
Foxtel 13
Groupon 11
Value Basket 11
Flight Centre 10
Get Qualified Australia 10
Grays Online 10
Huxley Homes 10
Lucas Homes NSW 10
NRMA 10

It should be noted some of the businesses on the lists are franchises and the register aggregates complaints made against individual branches.

You can find out more about the type of complaints that each business has received over at the NSW Fair Trading Complaints Register page.

Do you think this Complaints Register is a good idea? Let us know in the comments.

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