NSW Fair Trading has just launched its Complaints Register to document which businesses in the state have received the most complaints each month. It has released its first lot of results for the month of July. Some notable companies on the register include Apple, Foxtel and Harvey Norman. Find out which companies topped the list.
NSW Fair Trading is the government agency that assists with resolving complaints from consumers against unfair or unethical trade practices of businesses. The objective of the Complaints Register is to motivate businesses to provide better customer service, according to the agency. In the last financial year, NSW Fair Trading received over 50,000 complaints.
When a business receives over 10 complaints, it will be recorded on the register. Real estate chain LJ Hooker took topped the list followed by retailer Harvey Normal and budget airline Air Asia.
Only complaints considered by Fair Trading to have been made by a real person, relating to a real interaction with a business, will be included. Here’s the full list of the top 20 companies on the register:
|Company||Number of complaints|
|Sensis Pty Ltd||20|
|Raine & Horne||19|
|First National Real Estate||17|
|The Good Guys||16|
|Get Qualified Australia||10|
|Lucas Homes NSW||10|
It should be noted some of the businesses on the lists are franchises and the register aggregates complaints made against individual branches.
You can find out more about the type of complaints that each business has received over at the NSW Fair Trading Complaints Register page.
Do you think this Complaints Register is a good idea? Let us know in the comments.