You should do your best to avoid cancelling meetings, but life gets in the way sometimes. If you do you have to reschedule a meeting with someone, take ownership of the mishap and be the one to offer new meeting times. Photo by Alexis Lewis.
Greg Avola, co-founder of Untappd, tells Ross McCammon at Entrepreneur that you should avoid questions like "When's good for you?" or "When are you available?" Those questions put the onus back on them and can lead to an endless back and forth. But you cancelled and asked to reschedule, so it should be up to you to do the work and offer the new times. Maura Thomas, founder of RegainYourTime.com, recommends you offer two or three new times and be specific. That way they can offer a simple "yes" or "no" to the days and times you suggest. Be polite, apologetic and make an effort to move the conversation forward.
The Don't-Be-a-Schmuck Guide to Rescheduling [Entrepreneur]