Commonwealth Bank has said it is experiencing problems with its NetBank and CommBank applications, with customers unable to complete transactions. The issue may also be affecting POS terminals with some customers reporting they cannot withdraw cash. Here are the details.
Here’s the statement from Commbank’s Facebook page:
We are aware some customers are currently experiencing intermittent issues accessing NetBank and the CommBank app. The cause of the problem is under urgent investigation and we are working to have full services restored as a matter of priority. Our ATMs and EFTPOS services are available and not affected by this issue. We apologise for the inconvenience to customers and thank you for your patience.
The status update currently has over 250 comments, mostly from affected customers. Some claim to be stranded at merchant terminals unable to pay for goods and services, although it is not clear whether this is due to POS terminals not working or customers attempting to transfer money between accounts during checkout.
The outage tracker Aussie Outages has also received thousands of reports in the past three hours:
— AussieOutages (@aussieoutages) August 1, 2016
We’ll update the story with more news as we have it. In the meantime let us know if you’re affected in the comments section below.
[Via Aussie Outages]