This morning, Telstra chief operations officer Kate McKenzie announced the company is investing $50 million to prevent outages across its telecommunications services after several embarrassing incidents in the past few weeks where its mobile network went down. A few hours later, it’s fixed-line broadband service experienced an outage. Oh, the irony. Here’s what we know.
Aussieoutages.com has reported that hundreds of Telstra customers on the telco’s BigPond broadband service had trouble connecting to the internet at around 11.30am this morning. The website collects status reports from a number of sources, including customer comments on social media, to determine outages and service interruptions.
According to Telstra, the outage mainly affected ADSL in Queensland and it only lasted around 30 minutes. This is still not a good look for Telstra which has taken a beating in recent weeks with a string of mobile network outages and the controversy around its stance on same-sex marriage.