Telstra has once again been knocked out of action with widespread network outages affecting broadband customers across the country. NBN and ADSL voice and data services in Melbourne, Brisbane, Perth, Sydney, Adelaide and a number of regional centres haven't been working properly since midnight.
NBN & ADSL customers may have difficulty connecting to the internet. We're working to restore ASAP. For updates https://t.co/P9KGpiJt1e
— Telstra (@Telstra) May 20, 2016
Aussieoutages.com has reported that hundreds of Telstra customers on the telco’s BigPond broadband service had trouble connecting to the internet at around 12am last night. As of the time of writing, the issue is still affecting many.
It's the fourth major outage on the Telstra network in as many months. Disgruntled customers have taken to social media to vent their frustrations. The outage also appears to be affecting business broadband customers:
@Telstra any ETA on NBN restoration? I've got a business to run here. Also, why is the outage not on your service status page?
— Tony Arnold (@tonyarnold) May 19, 2016
Telstra has responded to customers on Facebook and Twitter saying it is working to restore services "ASAP". It has also issued the following statement on its support page about the "Unplanned Service Disruption":
We’re aware of an incident affecting NBN voice and data and ADSL customers. We are working to restore services ASAP. More updates to come.
You can check whether your street or suburb is affected here.
Telstra can't seem to catch a break lately. Earlier in the month, the telco's chief operations officer announced that the company was investing $50 million to prevent outages across its network. A few hours later, there was another outage. Oh, the irony.
We'll have more news as it comes. In the meantime, let's talk about what to download on the inevitable free data day.