They say bad things come in threes. There are reports that parts of Testra’s mobile network is down again with a steady stream of customers taking their complaints to Twitter. Currently, the network outage appears to be limited to Perth, Melbourne, Hobart and parts of Sydney. Here’s the news so far.
Complaints on Twitter are steadily mounting as more customers experience disruptions on the Telstra network for the third time this year. Currently, Telstra has been responding to complainants by asking for more details and recommending they restart their devices. However, the flood of angry tweets from multiple customers suggests that user error is not to blame.
We've received reports from some customers facing difficulties making voice calls on our networks. We're investigating as a priority.
— Telstra (@Telstra) March 22, 2016
The Aussie Outages mobile tracker site has recorded a huge spate of reported outages in Melbourne, with a smaller amount of problems in Sydney. Nearly 1000 reports have been filed to the site over the last hour, and users in Brisbane and Perth are also experiencing problems.
This latest spate of technical issues follows nationwide network outages on February 9 and March 17. The previous service disruption was caused by an identified problem which caused a significant number of customers to be disconnected from the network. The problem was greatly exacerbated by affected devices all automatically reconnecting at the same time, which caused congestion to the network.
For what it’s worth my Telstra phone is still working fine here in Sydney but some of my co-workers appear to be affected. We’ll be updating with more details as we get them.
Can't make calls from my #Telstra mobile in East Melbourne but I can receive them.
— Melissa Meehan (@melissameehanau) March 22, 2016
— Glenn Griffiths (@glenngri) March 22, 2016
Perth and Melbourne affected by Telstra outage. Anyone else?
— Ahron Young (@AhronYoung) March 22, 2016
.@Telstra another mobile outage?? This is getting silly. You have just lost me as a customer when my contract comes up.
— Justin Mansfield (@joininthechorus) March 22, 2016
Anyone having issues making calls on @Telstra I cannot get through to any mobiles and need to make sales, help!
— trevorvas (@trevorpvas) March 22, 2016
Is @Telstra having another phone meltdown?
— Francis Leach (@SaintFrankly) March 22, 2016
We’re getting multiple reports that Telstra is down. AGAIN.
"Oh dear. Ohhhhhh dear." – Neil Mitchell.
— 3AW Melbourne (@3AW693) March 22, 2016
— Herald Sun (@theheraldsun) March 22, 2016
Is anyone else's @Telstra phone not working in Melbourne? Can't seem to make or receive calls. Not ideal.
— Tom Minear (@tminear) March 22, 2016