The Airlines With The Worst In-Flight Service

The Airlines With The Worst In-Flight Service

Unless you’re flying first class, you can’t expect much from most airlines. The majority of them leave much to be desired, but some are worse than others. Travel + Leisure has named the world’s worst airlines for in-flight service.

Photo by Didgeman.

The rankings are purely subjective, but it’s based on feedback from their World’s Best Awards Survey. You can read the survey methodology here. Their top ten worst include:

  1. Spirit Airlines, Domestic
  2. Allegiant, Domestic
  3. EasyJet, International
  4. American Eagle, Domestic
  5. Frontier Airlines, Domestic
  6. US Airways, Domestic
  7. United Airlines, Domestic
  8. AirTran Airways, Domestic
  9. American Airlines, Domestic
  10. Air China, International

In explaining their rankings, respondents cited poor customer service, a lack of in-flight entertainment, and overall inattentiveness, among other complaints. To see the full list, head to the link below, and you can check out their best airlines for in-flight service here.

World’s Worst Airlines for In-Flight Service [Travel + Leisure]


  • Would never fly United internationally again. Talk about dilapidated and out of date plans, they still had overhead projectors as the in-flight entertainment, and repeated the same three movies for the entire flight. Plus their staff seemed like they were only on the flight because they had pissed someone in the company off – akin to being posted to Siberia, only less friendly

  • Wow, surprised to see EasyJet there. Granted they don’t have much on board service but I never had any hassle during check-ins, boarding, planes were usually well polished inside and out. They must have gone downhill in the last 8 years since I moved from the UK.

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