Microsoft is doing a voluntary recall on the power cords for its Surface Pro tablet range due to an issue with the cable that causes the power supply to overheat, which can pose a fire hazard. Hundreds and thousands of Surface Pro, Surface Pro 2 and Surface Pro 3 users could be affected. Here's what Microsoft has to say about the issue.
The first Surface Pro was launched in 2012 and was met with a lukewarm reception. But the tablet gained traction among business professionals and soon rose in popularity, spawning the Surface Pro 2, Surface Pro 3 and, most recently the Surface Pro 4 (which we reviewed last year). The Surface Pro 4 power cord is not affected by the recall.
According to a statement from Microsoft:
"As a result of damage caused by AC power cords being wound too tightly, twisted or pinched over an extended period of time, a very small proportion of Surface Pro customers have reported issues with their AC power cord. We will be releasing details of how customers can obtain a free replacement cable shortly."
A website will be launched on Friday for Surface Pro series customers to order a replacement power cable. Stay tuned for more news on this.