Elevator Pitch: The Rolling Fix

Elevator Pitch is a regular feature on Lifehacker where we profile startups and new companies and pick their brains for entrepreneurial advice. This week, we're talking with Thomas Treloar and Cameron Harrison from The Rolling Fix (TRF).

In 128 words or less, explain your business idea.

TRF is a convenient and high-quality mobile bicycle maintenance service. By doing the work on site, we completely remove the hassle and stresses of getting your it’s much needed service – resulting in a safer and better preforming bike. Whether it’s your office or your home, you will never be without transport again. Providing tailored servicing packages for a range of clients; from major corporate buildings, large scale charity cycling events, such as the recent Steve Waugh Foundation,Captain’s Ride, and the individual casual or everyday commuter.

Taking bike servicing beyond the single visit, we pride ourselves on great customer experience. TRF maintains a history of your previous services and reminds you when your bike is due for its next bicycle check-up.

What strategies are you using to grow and finance your idea?

Our main strategy is to focus on the product - High quality convienent servicing with great customer experience. There are always exciting opportunities and options for investment, and it is easy to become carried away and distracted from the core of the business. We have found that if we continue to improve the quality of the product then the rest will take care of itself.

How do you differentiate your business from your competitors?

The main point of difference is our tailored service packages focusing on corporate office blocks. This is our core business and focusing on making cycling an efficient and safe method of committing is of great benefit to companies and building management. An emphasis on customer service is also paramount, it foes hand in hand when dealing in the high passed corporate services sector.

The Rolling Fix, have worked hard to ensure that their level of customer service and experience is on a completely different playing field to the rest of the competition. This includes scheduled text messages, notifying customers when their bike is next due for a service. More recently (last week) TRF also rolled out a new live tracking service so people will know when their bike service van is enroute.

What’s the biggest challenge facing your business?

Our biggest challenge so far is scaling the business while holding onto the quality of both the servicing and customer experience that Cameron and I personally provide. Every business goes through this so its just trying to figure out which path we want to take as we scale.

What one phone, tablet or PC application could you not live without?

Trello - Handsdown the best application. We use it for everything.

What’s the best piece of business advice you’ve ever received?

“There are always going to be problems, so deal with them and move on."

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