Which Internet Service Providers Have The Best (And Worst) Customer Service?

Consumer advocacy group Choice has released results from its Internet Service Provider (ISP) Satisfaction Survey which shows the best – and worst – ISPs when it comes to keeping their customers happy. Here’s the verdict.

Angry lady image on Shutterstock

Choice surveyed over 3625 people to find out their thoughts on their ISPs. The companies were rated on connection speed, value for money, connection consistency and customer service. It found that those using Internode, Westnet, TPG and iiNet were less likely than average to report having problems with their service.

Here’s the full breakdown of the scores:

As you can see, Westnet came out on top as the ISP with the happiest customers. On the other end of the spectrum, Telstra users were found to experience more problems with their internet connection compared with customers of other providers. The telco also rated poorly for customer service, value for money and connection speeds.

Overall 57 per cent of consumers surveyed had experienced issues with their ISPs. The most common problems cited by survey respondents were:

  • Slow internet speeds, disconnections and dropouts
  • Difficulty resolving queries with customer service
  • Problems with wireless router
  • Misinformation on changeover to the National Broadband Network (NBN)

Are you happy with your current ISP? Let us know in the comments.

The Cheapest NBN 50 Plans

Here are the cheapest plans available for Australia’s most popular NBN speed tier.

At Lifehacker, we independently select and write about stuff we love and think you'll like too. We have affiliate and advertising partnerships, which means we may collect a share of sales or other compensation from the links on this page. BTW – prices are accurate and items in stock at the time of posting.


13 responses to “Which Internet Service Providers Have The Best (And Worst) Customer Service?”