Over a decade ago, Atlassian created Jira, a bug tracking tool that has evolved and gained popularity
with software developers for tracking and planning projects. It’s the product that made Atlassian the most successful Australian startup and it has now been split into three standalone offerings to make it more accessible to business users, not just software developers.
Atlassian’s project tracking service, Jira, now has more than 50,000 customers across 35,000 organisations in over 165 counties. One-third of these customers use it for non-software development projects such as HR, finance or marketing, according to the company. To address the needs of a broader consumer base, Atlassian has decided to spin Jira off into three separate products, each catering to different types of users.
“We don’t want to fix collaboration for the few – we want to fix it for everyone,”Atlassian co-founder and co-CEO, Mike Cannon-Brookes, said in a statement.
The three Jira products are:
- Jira Software
For software teams that use the agile development method. It has agile best practices and deep integration with development tools. It takes into account that software developers now need to communicate with a variety of theam across their businesses including designers, quality assurance engineers and product managers.
- Jira Core
For the non-techies, the tools here for task tracking and processing are simplified for business teams outside of software development and IT.
- Jira Service Desk
Built for IT help desk and service workers, the service can track user requests. It was launched last year.
As for pricing, Jira Software and Jira Core starts at $10 per month for up to 10 users. Jira Service Desk 3 starts from $10 for up to three agents. You can find out more on the Atlassian Jira page.