Dear Lifehacker, Some years ago, I purchased a Windows 7 Pro upgrade licence from the It’s Not Cheating promotion, which provided a download link via Digital River. I downloaded the software and burnt the ISO disc – unfortunately I used an ei.cfg tool and it messed up my disc, but I didn’t discover it until now…
Digital River has since disappeared. It’s possible to download the ISO direct from Microsoft, however when I enter my product key, the only languages available to me are French or Korean! My French is only so-so, and my Korean is worse… so is there any way to get an ISO in English? Thanks, Mister Merde
K Pop picture from Crayon Pop
This is one of the chief problems with digital downloads: when things go wrong it’s a lot harder to find a solution; especially when you’re dealing with third-party suppliers who have no physical retail presence.
We sent your full query to Microsoft Australia. Here is their response:
Customers who need to install or reinstall Windows 7 are advised to visit https://www.microsoft.com/en-au/software-download/windows7 to download a disc image (ISO file) to create their own installation media using either a USB flash drive or a DVD. Customers are advised to ensure they have their Windows product key, an internet connection, sufficient data storage available and a blank SB or DVD with at least 4 GB of space if they wish to create media. For step by step instructions, customers can visit the Software Download page.
Er, thanks Microsoft. We personally haven’t come across the issue of restricted languages, but perhaps one of our readers can help.
Has anyone ever been presented with this conundrum when attempting to input their Windows product key? Did you ever discover a workaround? If so, please let MM know in the comments section below.
Have a question you want to put to Ask Lifehacker? Send it using our [contact text=”contact form”].