The “Retina” display on the MacBook Pro is one of its best features. What do you do, however, if the screen develops an ugly stain fault?
A group of disgruntled MacBook Pro users in the US are complaining at Apple with regards to the anti-reflective coating on MacBook Pro models that can come unstuck after some time, leading to screens that are variously either unsightly or outright unusable.
The group has dubbed itself “Staingate”. It’s an aside, but people, not every calamity needs a -gate suffix! Especially in this case, where it’s not even a stain, but a peeling coating. Peelgate, if anything, would be more appropriate — but I digress.
Staingate (sigh) claims to have a list of 2500 users affected by the staining issue and are looking into potential legal action against Apple. Apple, for its part, has either been unwilling to deal with the issue for MacBook Pro owners out of warranty, although online reports in this case do vary, with some users reporting Apple fixing the problem for them.
So if you’re an Australian MacBook Pro owner with a “stained” laptop, what should you do? The case in the US relies on US consumer law, but Australian consumer law is a little different, and this is something that Apple’s come unstuck with in the past. While it sells its own “AppleCare” extended warranty program, like any extended warranty that only supplements Australian law, rather than replacing it entirely.
Consumer law in this case states that a device must be fit for “reasonable” use without specifying a time period for that usage. Your first port of call should be Apple to see what’s said, but even if you haven’t purchased AppleCare, which “extends” your warranty from Apple’s one year to three, you may have a good argument that the MBP wasn’t fit for purpose given Apple’s usual insistence that its products provide premium quality.
Any Lifehacker readers out there with a “stained” MacBook Pro? Share your thoughts in the comments.