It can be a pain to deal with customer service, but it’s probably more painful for them to deal with unruly customers all day long. If you work in customer service, tell us how people can get better, more efficient service from you.
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You’ve probably dealt with all sorts of situations and complaints. We’d like to know the fastest, easiest way to get those situations and complaints resolved when talking to someone in customer service. If part of your job includes negotiating with customers over rates, we’d like to know your tips for negotiating effectively, too. Customer service reps, how can people get better service?