Use common customer support phrases to have better work relationships by clearly communicating with your coworkers or boss.
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Responding to your colleagues in a positive, helpful manner can get you better results. They may even mirror your attitude in their reaction, which makes for a more pleasant interaction overall. Gregory Ciotti has a great list of phrases you can use for common situations:
- “Happy to help.” End conversations with this phrase to let the other person know you’re a resource for them going forward.
- “Great question, I’ll find that out for you.” Buy yourself the time to find out the right answer for someone to be seen as a reliable worker. If you want, you can add specifically what you’ll do figure out the answer.
- “May I ask why that is?” You can use this question to respectfully dig deeper into a complaint or negative feedback from a coworker.
- “As much as I’d love to help…” When you have to turn down a request, soften the blow by starting with this phrase and ending with the reason(s) why.
Often how you say something makes as much impact as what you say, so use these friendly phrases to improve your communication at work.
Phrases to Improve Every Support Interaction [Help Scout]