Calls to 1800 numbers are supposed to now be free no matter what kind of mobile plan you are on. While most of the major Australian carriers have got on board and made calls free across all their plans, there are some laggards.
Couple picture from Shutterstock
The Australian Communications Consumer Action Network (ACCAN) today released a list of the carriers which don't offer free calls to 1800 numbers across all their plans. The "all" is important; many of these providers offer free calls on some plans, but not across the board. These are the offenders:
- Bendigo Bank Telco
- Hello Mobile
- Lebara Mobile
- Live Connected
And the companies that do offer free calls to 1800 numbers across every current plan they offer:
- Boost Mobile
The disappointing aspect of this is that because the majority of carriers did agree to offer free 1800 calls by January 1 2015, there's no actual regulation requiring them to do so. It's supposed to be an example of industry self-regulation, but what it demonstrates is the limits of that approach. Voting with your wallet by switching carriers is the only really effective way to put pressure on those companies.