Woolworths has announced a partnership with eBay which will let you pick up purchases from the supermarket giant and from Big W stores, but that doesn’t mean you’ll be able to grab every one of those Pokémon collectibles you impulse ordered when you pop by Woolies to grab some milk. Here’s what you need to know, as a buyer and a seller.
Initially, the service is being trialled in Sydney and Tasmania in a total group of 90 Big W and Woolworths stores, with the potential to expand further over the next three years if it’s successful. At launch, only a handful of sellers are taking part (including Your Home Depot, No Frills, Surf Stitch, Mytopia, Futu Online and Golfbox), but eBay says this will expand to more than 250 over the next two months. Within three years, it is predicting that 12,000 sellers will be involved. It says 80% of items currently listed on the site would qualify (extremely large items can’t be shipped this way, for instance).
As a buyer, if the item you’re looking at on eBay has the Click and Collect option, you can select that during the buying process. There’s no fee charged for the service. A confirmation message is sent to your smartphone when the item is available for collection, which is scanned at the store when you go to pick it up. You can check the nearest store to your postcode at this site. Items will be held for seven days. Note that if you need to return an item, that can’t be done through Woolworths or Big W; you’ll have to interact with the seller directly.
And want if you want to use this option as a seller? During the testing phase, eBay is only allowing a selected group of retailers to work with the service. The precise criteria for who will be allowed to offer the Click & Collect option won’t be made public until the test phase is over, but the minimum requirements will include offering free postage and running your own eBay store. (eBay has been heavily encouraging free postage for a while, so that isn’t a shock.) During the trial phase, businesses sending goods through the service will post them directly to the relevant store, rather than a centralised Woolworths delivery point.
If you can’t receive deliveries at work and are sick of the postal service leaving cards in the mailbox even when you’re home, then being able to pick something up at the shops is potentially handy. But until this option is more widespread, it’s hard to predict how successful it will be.
Lifehacker’s Loaded column looks at better ways to manage (and stop worrying about) your money.