Hey Lifehacker, I'm wondering if shops have the legal right to ask for your contact details when you are returning something for a refund. Any insight? Thanks, Refund Hunter
Picture: Satish Krishnamurthy
In simple terms, no. Under Australian Consumer Law, businesses are not allowed to state that a consumer guarantee (your rights, which include the right to a refund) does not exist or can be excluded. You can't post a "no refunds" sign, and you can't set unreasonable conditions. If you have clear proof of purchase and the product has a major defect, then a business is not entitled to say you have to provide an address in order to receive it. If a business does that, complain to your state consumer affairs authority if you can't get a satisfactory result.
Having said that, there is one important caveat: you have to be entitled to a refund in the first place. You aren't entitled to a refund simply because you change your mind, and in the case of minor defects, a seller does have the option of repairing rather than replacing. Many businesses will offer change-of-mind refunds anyway, but under those circumstances, your "rights" aren't actually being exercised.
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