When Pizza Hut Australia audited the computer systems of its 300 local outlets, it found something disturbing: 20 per cent of its stores had experienced downtime due to malware infections.
Picture: The Shopping Sherpa
Pizza Hut stores operate on a franchise model, while the computerised point-of-sale (POS) systems used are centrally managed from the company's central office in Sydney. Analysis of 2012-2013 traffic found that one-fifth of stores had suffered from downtime. Fixing those problems usually required the entire system to be reimaged — a process that could take up to the day. (Understandably, franchise owners aren't necessarily highly skilled in IT.)
The issue, according to a recently published Pizza Hut case study, was a poor signature detection system. After replacing that with a cloud-based system from Webroot, performance has improved considerably.
No solution is supreme, mind. In the first three months since the system change, there has been one incident of malware-related downtime. But that's definitely an improvement.