Effectively rolling out and managing IT involves juggling numerous competing priorities. That said, one simple question can help clarify many issues: What can I do to help people do their best work?
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Forrester analyst David Johnson notes that despite the lip service paid to “business first, technology second” as a principle, there’s still too little emphasis on how IT can help other people do their jobs:
When was the last time you rolled out a technology that earned you and your team the rousing applause and admiration of people in your company closest to your customers? When was the last time the sales, customer service or product management teams thanked you for a new technology because it made their working lives better? If you can think of one instance, you’re doing well.
Technology is a tool. Give people the right tools and they’ll be grateful.