So here’s a concrete example of how data charges are still a problem: the Australian Communications and Media Authority (ACMA) has issued a formal warning to frequently-troubled provider Dodo for failing to send data usage alerts to its customers.
Picture: Via Tsuji
Under the TCP Code, carriers must alert customers when they have used 50 per cent, 85 per cent and 100 per cent of their data allowance. Dodo failed to do that for some 3300 customers during October and 2200 during November last year.
ACMA audited seven large providers during an investigation last year, and Dodo was the only one with an issue around alerts. ACMA said Dodo attributed the issue to an IT fault which has since been rectified, and offered compensation to affected customers — which is a good outcome, but not as good as not having the problem in the first place.
Alerts have been compulsory for large providers since last September. Smaller telcos don’t have to provide usage alerts until September 2014. Dodo was sold to M2 Telecommunications last March, but continues to operate as a separate brand.