The Telecommunications Consumer Protections (TCP) Code means that phone companies have to be relatively honest about what a given mobile service costs you, but that doesn’t mean they won’t try and wring money out of you in other ways. Here are five examples of how phone companies can be sneaky with their charges.
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Sneaky layering of conditions
We noted last week that ALDI Mobile has removed its “unlimited” plan, shifting to a fixed number of minutes, having already halved the data allowance on that plan. Gizmodo reader spotty82 points out that ALDI Mobile has another nasty trick up its sleeve: if you’re on the $35 plan, you can’t purchase an additional data pack, since both plans are considered “bolt-ons” and you can only have one at a time. Sneaky. The one upside? It’s a prepaid plan, so switching is easy.
Whether or not you pay to access voicemail depends entirely on your carrier. If you’re on an “unlimited” plan, voicemail shouldn’t be charged, but for anyone else, it’s worth bearing in mind. If you receive a lot of messages, then a no-charge plan can make a big difference.
Touting benefits of per-minute charges
Back in June, Optus made a big deal of how it had switched to describing plans in terms of included minutes rather than quoting a dollar value. What it didn’t point out is that when it made the switch, it actually slightly decreased the number of calls you could make for the same money. We agree quoting an included number of minutes can be easier to follow (that’s why the TCP Code requires all carriers to quote the number of 2-minute calls that could be made on a given plan), but don’t let that fool you into thinking it’s automatically better value. It may not be.
Tricky ways of charging data
Under the TCP code, carriers have to quote an effective per-MB price, but they don’t have to charge that way. Some plans count data per KB, some per 10KB, and some per MB. The bigger the unit, the less value you get, since every individual connection will be charged at the minimum amount.
Global roaming rorts
Global roaming remains by far the biggest rip-off, as Adelaide’s Mayor recently learned to his cost. We’ve seen new roaming plans from Vodafone, Optus and Telstra this year, but roaming still remains massively expensive, and you’re almost always better off grabbing a local SIM. Our guide to how to avoid roaming rorts has more specific tips.
What phone company practices get on your goat? Share your horror stories in the comments.