A new CHOICE survey has found that over half of Australians are taking advantage of Voice over Internet Protocol (VoIP) services as a low-cost alternative to traditional telco offerings.
As part of an ongoing review of the VoIP market, consumer watchdog CHOICE surveyed 3945 of its members between 15-29 July 2013. It found that 52.2 percent of respondents were using VoIP to make calls.
“While there are a number of variables that can compromise reception including internet congestion, call quality for users of VoIP has improved, with the Australian Communication and Media Authority claiming VoIP reception can now be superior to landlines,” said CHOICE’s head of media Tom Godfrey in a statement.
For most consumers, the decision to switch to VoIP came down to monthly savings on their phone bill, Godfrey said.
“CHOICE found that in some cases, the price of a 10-minute Skype call from Australia to mainland New Zealand or the UK is more than six times cheaper than a Telstra service, so switching to VoIP can save consumers a lot of money.
“VoIP offers people relief from the potentially unnecessary fixed line services that have seen consumers ringing up big bills before they have even made a call.”
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