Complaints to the Telecommunications Industry Ombudsman (TIO) were at their lowest for five years in 2012-2013, which suggests service from phone companies and internet service providers has finally started to improve. But which areas have the most complaints?
Picture: Newtown Graffiti
The average number of complaints per 1000 residents Australia-wide was 6.8. However, it was much higher in these ten locations. In every case, the dominant topic was mobile reception. Note the presence of both the Sydney and Melbourne CBD — a reminder that densely populated areas have their own reception issues.
|Location||# complaints||Complaints/1000 residents|
|3029 Hoppers Crossing||900||13.2|
While the declining number of complaints is welcome, the TIO’s announcement did point out that a large number of issues that were referred to it related to customer service and were easily resolved when referred to someone appropriately senior within the provider. That suggests that call centres still aren’t working as well as they should.