The 7.1 magnitude earthquake in the Bohol region of the Philippines which has killed at least 20 people is also likely to impact many companies which have outsourced customer support to the country. One company already affected: eBay Australia.
Picture: Getty Images
A notice on eBay’s support page confirms that most support options for Australian customers are out as a result of the disaster:
Earlier today an earthquake hit the Philippines near the city of Cebu. Many of our dedicated Customer Support employees are based in this region, and our thoughts are with all of them and their families as they deal with this disaster.
The office building where our employees are based has been evacuated. However, we are pleased that no employees are believed to have been injured or harmed.
As a result of this disaster, our phone, chat and email customer support operations will be temporarily unavailable. We are working to get support in place and ask for your understanding and patience while we work through this.
The message? eBay customers and sellers need to have a little patience right now.