IT support: it's a role few people enjoy, but it's a seemingly inevitable first step on the road to being an IT pro. What really sucks? The fact the pay rarely gets any better.
IT support picture from Shutterstock
Here are the annual support salaries paid for general help desk roles and desktop PC support roles in each of Australia's capital cities, according to the most recent Peoplebank Salary Survey. Those figures are based on appointments made in the three months to July 2013.
Contractor rates are daily (based on an eight-hour day for cities where an hourly rate is typical), and don't include superannuation or other extras. (There were no contractor rates quoted for Brisbane.)
Junior figures reflect less than three years in the role; intermediate is three to five years; senior is more than five years.
|Help Desk Support||Sydney||$45,000||$60,000||$70,000||$200-$300|
|Help Desk Support||Melbourne||$40,000||$50,000||$60,000||$200-$300|
|Help Desk Support||Brisbane||$50,000||$59,000||$68,000||-|
|Help Desk Support||Perth||$40,000||$48,000||$55,000||$200-$280|
|Help Desk Support||Adelaide||$50,000||$70,000||$75,000||$200-$280|
|Help Desk Support||Canberra||$45,000||$55,000||$60,000||$240-$360|
What are the conclusions we can draw from this information?
- These numbers undoubtedly represent the upper end of the market, since these are roles where a recruiter has been involved.
- The figures are entirely unchanged from the previous quarter. That said, IT salaries in general are also flat, so having a higher level of skills wouldn't make any difference right now.
- The variation between cities is not as pronounced as you might think. Note in particular that rates in Adelaide are similar to those in Sydney, despite the latter being a more expensive city to live in. Any evidence of the mining boom improving salaries in Perth also seems to have evaporated.
If you work in support, we'd love to hear your own career experiences in the comments.