Working on an IT helpdesk often feels like deliberately pouring a boiling cauldron of ill-will over yourself repeatedly, but apparently the end result is actually pretty good for users. A survey of customer satisfaction ranks IT consultancies as amongst the best-performing.
The data comes from customer service software provider Zendesk, and is based on 16,000 participant companies. Note that even the worst-performing industry (social media) has a 64 per cent approval rating; we’re guessing the numbers would be lower in companies that don’t have software in place to track customer approval.
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