IT Service Doesn’t Suck As Much As You Think

Working on an IT helpdesk often feels like deliberately pouring a boiling cauldron of ill-will over yourself repeatedly, but apparently the end result is actually pretty good for users. A survey of customer satisfaction ranks IT consultancies as amongst the best-performing.

The data comes from customer service software provider Zendesk, and is based on 16,000 participant companies. Note that even the worst-performing industry (social media) has a 64 per cent approval rating; we’re guessing the numbers would be lower in companies that don’t have software in place to track customer approval.


The Cheapest NBN50 Plans

Here are the cheapest plans available for Australia’s most popular NBN speed tier.

At Lifehacker, we independently select and write about stuff we love and think you'll like too. We have affiliate and advertising partnerships, which means we may collect a share of sales or other compensation from the links on this page. BTW – prices are accurate and items in stock at the time of posting.


2 responses to “IT Service Doesn’t Suck As Much As You Think”