Memo To Adobe: Subscription Services Fail When Support Sucks

One of the selling points for subscription-based software such as Adobe's Creative Cloud is that your software is constantly up-to-date and easily available. However, that benefit doesn't count for anything if the support for the product is useless.

Photoshop expert Helen Bradley details some of the horrendous experiences she has had in trying to use the subscription version of Captivate. The run-around included being told to change her password, told that she needed to subscribe to the subscription software she already paid for and had contacted support about, and eventually being told it was a known bug and she would have to use a trial version until someone worked out how to fix it.

In theory, Adobe offers additional levels of support to corporate licence holders. In practice, it's hard to see how that would produce any real advantage if this is the level of support on offer.

Falling foul of the new Adobe cloud subscription service [Helen Bradley]



    As far as I am concerned, anyone stupid enough to go along with this "creative cloud" crap deserves all the shit they get. Paying for the privileged of being dictated to by profit greedy companies. My generation is filled with idiots.

    Bet she is the kind of person who doesn't understand why her credit cards have a $2000 debt and complains about the $400 interest.

    Last edited 24/06/13 8:38 pm

      What the difference between CC and spotify, and every subscription service like your mobile plan.

      Apart from the fact it's more work for pirates to get new features now.

        The only subscription service I use is the tax department. I avoid subscription services because I am not retarded.

    Almost 34,000 folks have signed.They don't like Adobe CC licensing.Show @Adobe how you feel. …

    Another more fiscal way to show @Adobe you dont like the CC licensing scheme. #adobe2014

    Support has always sucked with adobe and had nothing to do with it becoming a subscription service. So not sure what you are trying to get at.

Join the discussion!

Trending Stories Right Now