Dear Lifehacker, I bought a Sony Vaio (SVT13125CGS) a couple of weeks ago and I’ve since had to return it for having a dead pixel. The new replacement has what I consider a dodgy hinge.
While one side is closed perfectly shut, the other side is left mid-air with enough clearance to fit a 20 cent coin (see picture). Plus, there’s a weird sound from that side when opening it. Am I just being pedantic returning this replacement as well? I just feel stupid asking for a second replacement and am dreading the thought of installing everything back on it. Thanks, Return Rookie
You’re certainly entitled to request a replacement — especially when you’re paying Sony Vaio prices. Australian Consumer Protection Laws state that a product’s manufacturer needs to supply spare parts and servicing for a “reasonable time” after sale. So you should definitely be covered. (You can read a more thorough overview of Australian Consumer Protection Laws here.)
Even though the issue with your laptop seems to be largely cosmetic, we think you should return it on principle. As it stands, you’ve paid for something that does not completely match the advertised description. Having to reinstall everything is definitely an annoyance, but paying top dollar for a defective product will probably cause you more aggravation in the long run. Every time you see a shiny Vaio being advertised, your blood will boil with impotent rage. There’s also a chance Sony will be able to repair the hinge on the existing model, which should negate the need for reinstallations.
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