Planhacker: Phone Company And ISP Support Options

If something goes wrong, you're going to want to get hold of your phone company or ISP as quickly as possible, but that can be tricky if the support number is hidden on an obstinate webpage, or you're not sure what the exact Twitter support account is. Planhacker rounds up what's on offer for individual customers.

Support picture from Shutterstock

It's not just a matter these days of calling a support line somewhere offshore and dealing with a single customer support representative. Canny companies are also using social media to attend to customer problems, well aware that online, complaints rise to the top quickly, and it can become not only a single customer problem, but also a black mark for their brand.

Companies that offer many products often have a variety of phone numbers, but these often resolve to the same call centre; if you can't actually get onto a representative on the official number, it's often worth trying switching to another. The larger companies offer 24/7 support — although this doesn't always cover every single issue, or escalated issues — but not every company does. especially if you're dealing with a smaller ISP. In the list below, we haven't specified hours where the site doesn't, and we haven't listed Twitter or Facebook accounts that don't handle support issues.

Social media can be a good way to get some issues resolved, but it's fairly rare to not then wait for a callback or email response as the secondary issue. Times in the list below are Australian Eastern Standard time, because that's largely how call centres set their time (with obvious apologies to QLD, SA, NT and WA).

Amaysim

Phone: 1300 808 300 or 567 from an Amaysim mobile (Mon-Fri 8am-9pm; Sat-Sun 10am-6pm) Facebook Twitter Email

Boost Mobile

Phone: 02 9299 9655 (Mon-Fri 9am-5pm) Email

Crazy John's

Phone: 13 22 99 Twitter (Mon-Fri 9am-5pm) Facebook

Dodo

Phone: 13 36 36 (24/7) Email Twitter (9am-6pm)

Exetel

Phone: 1300 788 141 Email Whirlpool Facebook

Internode

Phone: 1300 788 233 (Nodephone 08 8228 2911) Twitter Facebook Email Whirlpool

iiNet

Phone: 13 22 58 (24/7) Twitter Email Whirlpool

iPrimus

Phone: 1300 85 11 85 (24/7) Twitter Email (hours) Whirlpool

Kogan Mobile

Phone: 1300 056 426 (Mon-Fri 8am-9pm, Sat-Sun 10am-6pm)

Live Connected

Web only

Optus

Phone: 131 344 (24/7) Twitter (Mon-Fri 9am-8pm; Sat 9am-5pm) Facebook Email Whirlpool

Telstra

Phone: Listed here (24/7) Twitter (24/7) Facebook (24/7) Email Whirlpool

TPG

Phone: 13 14 23 (Mon-Fri 8am-12pm Sat-Sun 9am-9pm) Email Whirlpool

Virgin Mobile

Phone: 1300 555 100 (7am-11pm Mon-Sun) Twitter (no time specified) Email

Vodafone

Phone: Listed here (24/7) Twitter (Mon-Fri 8am-12am; Sat-Sun 9am-5.30pm) Facebook (Mon-Fri 8am-12am; Sat-Sun 9am-5.30pm)

Additions and suggestions for this list? Tell us in the comments.

Lifehacker's weekly Planhacker column rounds up the best communication deals.


Comments

    Kogan Mobile Phone: 1300 056 426 (Mon-Fri 8am-9pm, Sat-Sun 10am-6pm)

    #EPICFAIL!!!

    Check any website (like I should have) most people's experiences mirror my own. The above phone number is always busy, if you do get through wait times on hold are from 60mins to who know what. Emails & support tickets are not responded to. In a work ZERO customer service.

    Lifehacker can you do anything about this worst example of customer service I have ever seen!!

      I just now got an update via email... Kogan claim it's all Telstra's fault.... and invite me the poor sap that is waiting for a port to read
      http://www.telstrawholesale.com.au/products/mobile/mobile-service-status/index.htm

      Interesting that the about fault was on SERVICE UPDATE: [17/01/2013] [12:25 PM AEST].

      Why this has not been listed on Kogan's site????
      Oh I know that fact thet Kogan are saying you can't be ported at this time because of a 2 week old Telstra fault might mean you wouldn't buy their SIM!!

      Lifehacker can you report the truth of any of this BS Kogan are feeding me and 1000's of others?

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