Automation in call centres can be an efficient way to route a call, but it can equally be incredibly frustrating when you have a problem that falls outside the usual boundaries. Here’s how to get to talk to a real person for a variety of Australian financial institutions.
The cheat sheet, prepared by Finder, lists most of the bigger financial providers. I’m not actually a customer of any of them, so I’ve not had the opportunity to test the entries to see how well they work. Still, if you’re stuck and they don’t work, it’s only the cost of a phone call, and if they do work, it could save you a lot of stress.
The Australian Banking Cheat Sheet [Finder]