Virgin Australia Rolls Out Proper Mobile Boarding Passes

Virgin Australia Rolls Out Proper Mobile Boarding Passes

You’ve been able to check in via your mobile for a Virgin flight for quite a while, but you still had to then print out a pass when you hit the airport and the option only worked between Brisbane, Melbourne and Sydney. From today, passengers will be able to check in using their smartphone for flights from all mainline ports and receive a boarding pass which can be scanned at the gate.

Jetstar has had a similar option since May last year, which works with any SMS-capable phone. Virgin’s offering is slightly more restricted: you need a smartphone (since it sends a QR code link), and it won’t be operational at the Gold Coast for a few months. (It also won’t work for international flights, though given check-in and passport requirements that’s no surprise.) As with online check-in, the option opens 24 hours before flights.

Virgin has also launched a flight specials app which highlights current specials and lets users sign up to receive alerts for specific routes. Right now it’s iOS-only, but Virgin says an Android version will appear later this year.


  • The mobile check-in and boarding at the gate was easy enough. My only issue was the lounge… Even though the mobile boarding pass said I was Platinum, and it clearly stated I had lounge access in another section, the agent insisted on seeing my membership card to get my number. (Even more annoying was the attitude she gave me when I very nicely suggested the procedure was inconvenient, and if she could pass that message to her management – which is odd as most of the Virgin staff are wonderful.)

    That may soon be a moot point, though. There was an new (but inoperative) scanner device near the door in the MEL lounge this morning, that was clearly designed for passengers with mobile boarding passes so they wouldn’t have to queue. Reminded me of the great Air NZ system in their lounges.

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