Proposed Mobile 'Bill Shock' Code Probably Won't Make August Deadline

Last year, the Australian Communications and Media Authority (ACMA) announced it would address mobile phone "bill shock" by revising the appropriate regulations, specifically the Telecommunications Consumer Protection Code (TCP). Unfortunately, two proposals for the changes, drafted by the Communications Alliance, the "unified voice for the Australian communications industry", have been given the thumbs-down by the ACMA. As such, it's unlikely they'll be put into force by the original August 1 deadline.

While the proposals ticked most of the required boxes, the ACMA mentioned in April that it wasn't happy with the details on advertising and usage tools, as well as information regarding presales. ZDNet writes that a new, third proposal was handed to the ACMA at the end of last month, but if this proposal was better than the previous two, the ACMA is staying quiet about it.

What it means is that August will likely come and go without the revised TCP so, while the telcos have been warned about advertising less-than-honest deals and plans, we're still waiting for a full complement of legal tools to combat the practice.

Telco complaints jump 8.6% [ZDNet]


Comments

    All this shows is how stupid some people are. Everything you need to know about mobile charges is in plain english on every contract. Too stupid to read and understand that? probably means you're too stupid to own a mobile phone.

      That's not fair - I regularly suffer from 'Credit Card shock'; there's this device in my pocket that allows me to spend money I don't have and when payback time comes around it's a bummer.

      The number of times I've gone on Visa-powered caviar-and-hooker weekend benders, only to receive a massive statement in the mail - what a shocl!

      [/sarcasm]

      but seriously, with the variety of plans out there, it's tough to conceive how anyone with even moderate competence could be 'caught out' and it's tragic that this needs to be legislated for.

      You're wrong. It is not necessarily in every contract. It is unfair and possibly illegal what some telcos are doing. That's why lawyers are making a nice chunk of change taking 25% of people's refunds.

    I have an issue with Telstra at the moment with their poor ass website. I try to keep track of my calls ect but they dont take into account the free calls and when you check your usage its impossible to track because their usage sheet is all out of chronological order making it hard to identify where your usage is at. Luckily I have found an app that does all of this for me and so I go through that but the telcos need to be held accountable for some of their crap to an extent. They really dont give a toss about the consumer in the end. I havent been hit with bill shock yet because I am careful but I can understand how many people do get stung because most people have little understanding on how their devices actually work and don't take advantage of the deals out there.

    I'll bet Bill Shock is like 100 times more common with iNoobs who are rubbish with tech stuff like 'settings'.

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