Telstra started offering support via its Facebook page back in February and promised a Facebook app when it launched its iPad account management app last month. The newly-launched Telstra Prepaid app not has the expected features (balance checking and topping up), and also a weirder social option: asking your friends if they will top up your credit when you’re short of cash.
Account management has always been possible online, so adding the “begging” option does at least take advantage of Facebook, albeit in a rather odd fashion. For security purposes, the app relies on a unique PIN which is sent to your phone each time you wish to transact, rather than storing your full details in Facebook itself.
Telstra has also said a specific Android app for managing prepaid accounts will be launched “in the coming weeks”. I can more readily imagine using that than the Facebook option. How about you? Tell us in the comments.