Shopping online may well be cheaper, but one big barrier to having everything delivered is the variable and expensive nature of postal and delivery services in Australia. A survey of eBay sellers confirms that people selling goods aren't thrilled with the system either, but how should it be improved?
Picture by RubyGoes
The eBay shipping report surveyed 1,015 local sellers for their thoughts on delivery issues. The biggest complaint from the seller perspective was cost; just 26 per cent thought current rates were reasonable, and many highlighted cheaper rates available in regional cities such as Hong Kong as a major barrier. Asked to suggest improvements, the most popular options were cheaper rates, better shipping options for bulky items and improved tracking services.
Aside from technology improvements such as postal delivery lockers, I'd like to see a proper service ethic with Australia Post's delivery staff. The delivery person in my area never bothers to actually knock on the door and see if someone is home to accept a package; they just dump a "You weren't in" card in the mailbox. I don't bother having stuff sent to my home address any more, because Australia Post apparently can't be bothered employing people who actually want to do the job properly. What improvements would you recommend? Tell us in the comments.