One of the basic rules of advertising prices in Australia is that you have to prominently display the entire cost. The Australian Competition and Consumer Commission (ACCC) is taking Air Asia to court, alleging that it has advertised flights without showing the total costs including taxes and other fees.
Picture by Simon Sees
The ACCC says that flights between Australia and a number of destinations were listed on the Air Asia web site “did not display some airfare prices inclusive of all taxes, duties, fees and other mandatory charges”. A court hearing has been set for March 2.
The rule regarding component pricing has been in place since 2009, and the ACCC enforces it quite regularly for airlines. Air Asia was one of the airlines warned by the ACCC to smarten up its act last year, which presumably explains why a court action is now happening.