Qantas was quick to offer refunds to some customers after its dramatic grounding last month, but did it go far enough? Following intervention by the Australian Competition and Consumer Commission (ACCC), the airline has made its conditions for refunds slightly less onerous.
Photo by Ryan Pierse/Getty Images
After discussions with the ACCC and state consumer agencies, Qantas has made two alterations to its conditions, as the ACCC announcement highlights:
In particular, Qantas has extended its offer of refunds and compensation for reasonable losses to any consumer that was affected by the grounding. Previously, this had been limited to only those consumers with flights up to and including Wednesday 2 November and did not necessarily extend to consequential loss.
You’ll still need to apply to Qantas for a refund of other expenses, but it’s an improvement. (This is quite separate to the offer of free fligjts Qantas has made to impacted customers.)
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