Big W Halts Online Order Processing Until Dec 12

Big W’s online shop front has become an unattractive Christmas destination after it announced it will be suspending order processing due to unexpectedly high order volumes. As a result, purchases will not be shipped until December 12 at the earliest.

The news of the delay comes via the Help section of Big W’s website:

Please be advised that, due to higher than expected volumes, order processing is currently running behind schedule. We will not be processing orders until next week and they will be despatched from our fulfilment centre on Monday 12th December.

You would expect Big W to have some experience regarding sales volume at this time of the year, so dropping the ball just weeks away from the world’s most significant date of present-giving is very surprising.

Fortunately, there are plenty of other places you can take your Christmas shopping dollars, so if anyone’s lost out, it’s definitely Big W. It also comes just six months after the store’s previous online blunder — selling discounted iTunes gift cards, minus the whole activated bit.

Customer Service — Order Processing Update [Big W, thanks Angus]

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