Telstra’s New SMS Usage Alerts To Fight Bill Shock

Telstra’s long been the whipping boy of Current Affairs television when it comes to excessive bill charges, so it’s great to see that the telco has finally moved to improving its usage alerts for customers. At least when it comes to voice, SMS and MMS usage.

Rolling out progressively to Freedom Connect customers from today, the new alert system will notify customers when they have reached both 80 per cent and 100 per cent of their plan’s included call, SMS and MMS allowance via an SMS text message.

Adding the usage alerts is hardly a revolutionary step from Telstra, especially given Optus launched a similar system in August. Then there’s the fact that the ACMA essentially made them compulsory.

Still, if it’s going to stop teenagers and their parents from getting excessively large mobile phone bills, then it’s ultimately a win for the whole industry.

[Telstra launches new usage alerts for Freedom Connect customers]

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