Lifehacker Awards 2011: Best ADSL/Cable ISP Nominations

Throughout this week, we're collecting nominations for the Lifehacker Awards 2011. The second of our categories today: ADSL and cable ISPs.

We're running this category in conjunction with our sibling sites Gizmodo and Kotaku, so competition is likely to be fierce, especially given how loyal many people are to their long-term provider. So tell us who your favourite home ISP is (and why) in the comments. And don't forget you can also offer nominations in our best domestic airline and best desktop software categories.

All week, we'll be asking for nominations in additional categories relating to technology, organisation and productivity — so keep tuning in to see when you can nominate your favourites. And make sure you're back when online voting proper starts next Monday.


    1. just works
    2. good prices
    3. just works


    I've never had a problem with my cable, and the speed is great.

    I am not in a major population area, but yes I have tried cable through a regional operator, Neighbourhood Cable and loved it. The only problem was that they had no free content to download. But I had to quit as I moved to a new area outside their coverage. Now I am on iiNet, it is just as good as Neighbourhood Cable for customer service, and more free content. But I miss cables high speeds!

    Telstra Cable Ultimate. There is no comparison.

    TPG for me. Plenty of Gb, great speed, fantastic price.

    I'd go with Internode, been with them for about a year and they've been great for the most part.

    Minus points for jacking up the price without informing me though.


    been with them 5 years without any trouble, great speeds, pings, customer service, plans, etc

    love them.

    haven't tried TPG or Internode, but they were my considerations when i chose iiNet as i heard great things about them too.

    i check every year what other ISP's are offering, in case it's a good time to switch, but so far i have not found any reason in 5 years for my needs.

    iPrimus. Great uptime, good support the couple of times I've called, great speeds (although proximity to the exchange clearly helps).

    Internode. I've had their ADSL2+ for three years and I have never had a problem. Great value and great speeds.

    TPG had them for 5 years never a problem. Though I agree internode is a good option as well.

    iinet A+. only isp I've been with apart from Bigpond, which raises the question should the survey be weighted on experience?

    Exetel: their ADSL2 service is great and they're looking forwards to wireless broadband and NBN2 at reasonable prices.


    I was helping out a relative because they had a problem with their Internet connection. I ended up calling their ISP - TPG. I forgot what happened because I fell into a rage induced coma.

    TPG - had no down time in 4 years and super quick and super cheap!

    INTERNODE by a LONG margin. Flawless network, superb customer service, Australian call center, and educated, intelligent and helpful staff who don't read from a script. One of the best examples of customer service in Australia. And, by the way, I'm a former customer of TPG. Wouldn't go back there to that nightmare again if it were FREE.

      I think that you've hit on the killer difference for me. I'd prefer to pay less - but the sheer competence of the Internode call centre staff is really impressive. Clearly, they follow problem solving routines -but they aren't script bound. Totally refreshing after dealing with other companies - broadband and (especially) mobile providers. I'll be interested to see how Internode goes in that market as I've been most happy with the move to NodePhone for VOIP.

    TPG Unlimited. Never had a problem with my Connection so can't comment on the CS but hands down blows everything out of the water in terms of Value

    TPG for domestic (on cost and reliability, but scores 1/10 for customer "service"; and Internode for small-medium business (on excellent support, reasonably priced, high reliability. value-add on request).

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