Lifehacker Awards 2011: Best ADSL/Cable ISP Nominations

Lifehacker Awards 2011: Best ADSL/Cable ISP Nominations

Throughout this week, we’re collecting nominations for the Lifehacker Awards 2011. The second of our categories today: ADSL and cable ISPs.

We’re running this category in conjunction with our sibling sites Gizmodo and Kotaku, so competition is likely to be fierce, especially given how loyal many people are to their long-term provider. So tell us who your favourite home ISP is (and why) in the comments. And don’t forget you can also offer nominations in our best domestic airline and best desktop software categories.

All week, we’ll be asking for nominations in additional categories relating to technology, organisation and productivity — so keep tuning in to see when you can nominate your favourites. And make sure you’re back when online voting proper starts next Monday.

Comments

  • Internode without a doubt. Support is awesome & extra features added with their customers in mind (such as free Astraweb and the WoW gateway). Things you don’t get with a publicly listed company (which basically becomes everything for the shareholders and execs rather than customers and employees).

    • +1 TPG. Been with them for 4.5 years and I can count the number of times I’ve been without service on half a hand – and those times were only for under an hour. Very cheap and very good plans. More than adequate for online gaming too 🙂

  • Internode.

    For all of the same reasons as Sam D as well as a desire to push the market forward. From their ADSL2+ DSLAM roll out to their deployment of IPv6 they are always pushing forward.

  • Wow. . . TPG seems to be getting a fair bit of love considering the comments thus far, might go and have a look.

    Broadband Off-Net plans available nationwide, excluding Tasmania.

    urgh. . .

  • Internode, hands down. Switched nearly two years ago, never looked back. Plans keep getting better and better, and they have SO MUCH unmetered content. I enjoy a good steam game or twenty, and unmetered downloads are a godsend. I also play with linux a lot and their unmetered file mirror is awesome. Radio stations, etc, the list goes on.

    When we had a (minor) issue about a year ago, we contacted support and they fixed it within 20 minutes. Unbelievable. So yeah, plenty of Internode love from me.

  • Internode. Finally abandoned TransAct (ACT) infrastructure and actually needed customer support to get things sorted (pitiful, I know). Internode call centre staff were pretty much on the ball, readily available and competent.

    More than I can say for the Tel$tra contractors who did the physical hook-up (woeful).

    They may not be the cheapest option out there – but I appreciated the quality of service when needed.

  • I changed from Exetel to ClubTelco earlier this year because of poor service and support from Exetel, and I have to say ClubTelco have been really good. Unlimited ADSL1 MAX or ADSL2+ (depending which is available to you) for $50 sounded to good to be true, but I’m on it and haven’t had a single problem. Whilst they’re only small, I’d definitely put them in for a nomination.

    • I’d like to vote iiNet down. When I lived in Darwin I signed up with iiNet a month before they rolled out an ADSL2+ DSLAM at my exchange. I was assured I would get placed on their DSLAM straight away when it opened in a month. 6 months went by (and people I referred to iiNet got connected instantly to ADSL2+ on the same exchange) and still nothing. Another 6 months went by and nothing. Another few months went by and they wanted to put my connection cost up by $20 which I refused based on their failure to deliver on their previous assurance, and so they put me down to a 256kbit service. I promptly then disconnected and went to another provider.
      DEFINITELY voting iiNet down.

  • Changed to Internode from TPG about 2 years ago and have never been happier so my vote goes to them, on a surface level they might not be cheapest but when you look at value for money they win hands down, offering many add ons like others here have mentioned and they are genuinely interested in their industry and their customers. They provide the best customer service of any company I have ever dealt with for any reason for home or business purposes – absolutely outstanding.

    • Sounds like there are two winners from all the comments

      TPG and Internode

      TPG offering the best solution if you don’t need help / support
      Internode offering the best solution if you do need help / support

      • Something to note with this. I’m not usually the sort of person who calls support as I can usually work things out for myself, but you can’t always rely on that. I’m on an Optus DSLAM at the exchange and have been disconnected twice there (so no fault of Internode’s), and Internode have been great with getting me reconnected within a couple of days.

        I had a workmate that had a similar experience with TPG, and he was offline for two weeks.

  • I am not in a major population area, but yes I have tried cable through a regional operator, Neighbourhood Cable and loved it. The only problem was that they had no free content to download. But I had to quit as I moved to a new area outside their coverage. Now I am on iiNet, it is just as good as Neighbourhood Cable for customer service, and more free content. But I miss cables high speeds!

  • I’d go with Internode, been with them for about a year and they’ve been great for the most part.

    Minus points for jacking up the price without informing me though.

  • iiNet.

    been with them 5 years without any trouble, great speeds, pings, customer service, plans, etc

    love them.

    haven’t tried TPG or Internode, but they were my considerations when i chose iiNet as i heard great things about them too.

    i check every year what other ISP’s are offering, in case it’s a good time to switch, but so far i have not found any reason in 5 years for my needs.

  • Internode.

    I was helping out a relative because they had a problem with their Internet connection. I ended up calling their ISP – TPG. I forgot what happened because I fell into a rage induced coma.

  • INTERNODE by a LONG margin. Flawless network, superb customer service, Australian call center, and educated, intelligent and helpful staff who don’t read from a script. One of the best examples of customer service in Australia. And, by the way, I’m a former customer of TPG. Wouldn’t go back there to that nightmare again if it were FREE.

    • I think that you’ve hit on the killer difference for me. I’d prefer to pay less – but the sheer competence of the Internode call centre staff is really impressive. Clearly, they follow problem solving routines -but they aren’t script bound. Totally refreshing after dealing with other companies – broadband and (especially) mobile providers. I’ll be interested to see how Internode goes in that market as I’ve been most happy with the move to NodePhone for VOIP.

  • TPG for domestic (on cost and reliability, but scores 1/10 for customer “service”; and Internode for small-medium business (on excellent support, reasonably priced, high reliability. value-add on request).

Show more comments

Log in to comment on this story!