Telstra Adds 500GB Plan, Increases Mobile Broadband Quotas

Telstra Adds 500GB Plan, Increases Mobile Broadband Quotas
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It’s not quite a terabyte plan, but a revamp of Telstra’s BigPond broadband and mobile broadband plans has seen it introduce a new 500GB per month plan, simplify the criteria for its bundling deals and add some extra data to contract mobile broadband. All the details (and the catch) after the jump.

The 500GB plan costs $119.95 a month standalone, and is shaped to 256/64 after that. You can get $20 off a month if you also have a landline. Even at $99.95, that’s still far from the cheapest option out there; for instance (and right off the top of my head), if you’re in a suitable TPG catchment zone, you can get an unlimited service for $59.95 a month.

On the mobile broadband front, there’s been an extra gigabyte of data added to the $49.95 plan (up from 3GB to 4GB) and the $59.95 plan (up from 7GB to 8GB). There’s also a new 15GB plan which costs $99.95 a month, replacing the previous 12GB option. To get a full $20 off a month on these plans, you’d also need to have landline and either home Internet, mobile or Foxtel from Telstra.

The main catch? If you’re an existing customer and you want the new plans, you need to actually switch manually — you won’t get the benefit automatically. And while you might be tempted, there’s a good reason to pause: if you want to take advantage of the $20 off a month (presuming you have qualify), you’ll likely get signed up to another 24-month contract. If your contract is close to expiring, you’d certainly want to check around for rival offers before signing up.

(Note that all the prices Telstra quotes in its announcement assume you’ve got a landline and other products and are claiming the $20 a month benefit. We’ve quoted the standalone prices here.)

Better value again for all BigPond customers [Telstra Exchange]


  • Another thing to be mindful of are other benefits you might get for being on old Telstra plans.

    When Telstra upgraded their bundles recently, I was tempted to change (same price bundle but with better value). That was until I was told that the $10 credit i get for having my mobile on the same bill would cease to exist.

    I would have therefore actually paid more for a service that I didnt need.

    As you would expect… i stayed nicely where I am.

          • Hmm, I’m of the opinion that if the country areas get left till last then they will be waiting a long time to get decent service, which is something they don’t get now! They all have their own services and businesses, the same as the cities do. #]

        • as wsDK_II sais, yes.

          Last figures i saw, the interest is very low in those areas, if they started in well populated areas they would have a lot more sign ups as those people will be more likely to want ultra high speed access.

          And i don’t care about the country areas internet, damn it i want my high speed access and i want it now 😛

          • Typical city mentality Tim. I live in an NBN town but its not past my place yet, the second it is I’ll sign up. Most users are likely already on a contract and no doubt when that contract finishes they’ll switch to the NBN

  • I want to upgrade us to the 200GB cause I know we’re eligible just you can’t do it via the My Bigpond site which is bloody annoying. All because we’re now on an extinct plan of 100GB.

    I particularly don’t wish to deal with a hard to understand foreigner in another country.

  • Still not as good as two plans ago when you received $10 off for each mobile with a home bundle. I wanted foxtel on t-box but can’t get the $10 off with the old bundles 🙁

  • BigPond are making their plans better, but compared to the other major ISPs on the broadband market, it is still quite expensive. Some would say this is because BigPond’s service is better, but as ‘Virus’ says, its customer service is based overseas. In recent polls Telstra BigPond still rated below industry average for customer satisfaction.

    The funny thing is, Telstra and BigPond has a ton more customers than its competitors, a legacy created by being the new incarnation of the former government giant Telecom. Broadband providers like iPrimus, iiNet, and Internode all have their customer service based onshore in Australia, have high levels of client satisfaction, and are still cheaper than BigPond.

    Both Optus and TPG are a lot cheaper than BigPond, and although their technical support is based overseas, their customer satisfaction levels are above industry average. Angus failed to mention you can get an unlimited ADSL2+ bundle with TPG for $59.99 a month, including line rental. 500GB from BigPond costs $100, plus at least $30 for the phone line rental (over twice as much in total). Is this really a great deal?

    The majority of ISPs are using the Telstra copper wire infrastructure to deliver their ADSL2+ connections, so each company’s broadband will essentially be the same quality.

    Telstra has the best Mobile Wireless Broadband speeds and coverage in Australia. What I can’t understand is why millions of Australians stick with them for fixed line broadband.
    Jesse, Compare Broadband

    • Our house recently (within the last 5 months) changed over to Telstra because they have the fastest available connection in our area. I’m talking about the 100mbps cable service. We are also on the most expensive plan which gets us a download (including upload)limit of 500gb. I should mention it comes along with the home line ultimate plan in a bundle, which costs $148 a month.
      The home line ultimate plan gets us unlimited local and std calls, unlimited calls to mobiles on any carrier in Australia and $10 of credit per month on international calls.
      Because of this bundle I also get $10 a month off my mobile plan.
      I know this doesn’t answer your question of why millions of Australians stick with them but I was just answering your question from a single household’s perspective.

  • Hi Otacon,
    The plan you mention (100Mbps BigPond cable) is an exceptional option, and you are in a very lucky position to be able to receive it. I hear people everyday inquiring about whether they can get cable broadband, be it through Telstra BigPond or Optus, and the majority of the time the resounding answer is ‘No’.
    Cable broadband is only available in major metropolitan areas, and the special 100Mbps cable connection you speak of is even more rare. I know it is available in the eastern suburbs of Melbourne, but I’m unaware of its presence anywhere else in Australia.
    Normal cable broadband runs at speeds of up to 30Mbps, but it’s more expensive than ADSL2+, which has much more competition in the market, as well as having faster upload speeds. It is said cable download speeds also decrease at a higher exponential rate than ADSL2+ the further away you live from the telephone exchange.
    The National Broadband Network (NBN) and its fibre-to-the-home broadband will fix all of our problems, but until then the majority of Australians can only access ADSL or ADSL2+ fixed line connections. BigPond’s ADSL prices simply don’t compare to the competition.
    You are lucky to have such fast broadband, and your bundle plan including unlimited calls is great, but you’re still paying at least $129 per month taking your two $10 deductions into consideration. Sadly, a lot of Australians cannot afford to pay this amount each month for internet and telephone access.
    When people do need to make a lot of phone calls I usually recommend they use VoIP for cheap calls over the internet, or Skype.
    Jesse, Compare Broadband

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