HTC Details BlackBerry Transfer Problems

If you've recently purchased an HTC Android phone and are planning to migrate data from a BlackBerry to it, you might want to hold off a while. HTC has acknowledged a bug which means SMS messages transferred to the new phone get sent again to their original recipients.

It's a fairly specific scenario, so users migrating to an HTC device from other platforms, or not transferring data between devices, don't have any immediate need to worry. HTC has said it is working on an update and will make it available over-the-air as soon as possible.

Below is the full statement from HTC:

HTC has become aware of an issue when transferring data from BlackBerry devices to HTC smartphones in Australia and New Zealand. The issue occurs when copying data from a BlackBerry to HTC devices only. This can cause all SMS messages from the BlackBerry device to be re-sent again to the original recipient of those messages. For clarity, messages are not sent to anyone who didn’t originally receive them.

HTC is working to resolve this issue as a matter of urgency. Currently, we are developing, testing and introducing a software update. We will continue to update customers on our progress on a regular basis until this has been resolved. We have already instigated additional quality control steps for software integration.

We are committed to ensuring excellent quality and user experiences for all our customers, and we regret any inconvenience caused.

HTC customers will be notified via their devices that a software update is available and be advised to update when prompted. Any customers with concerns can contact HTC Customer Service on 1300 482 482.

Update: HTC has also supplied a list of affected devices:

This issue affects the HTC Incredible S, HTC Desire S, HTC Wildfire S, HTC Desire Z and HTC Wildfire in Australia and the HTC Wildfire S in New Zealand. It does not affect HTC Sensation, HTC ChaCha, HTC Salsa, HTC Desire HD, HTC Desire, HTC HD7, HTC Trophy, HTC Legend or HTC Aria devices.


Comments

    Its actually affecting the UK too. Just bought Wildfire S not happy that messages keep sending and no fix about. To be honest there are tons on forums about this going back to 2010 so should have been picked up. Hopefully issue will be resolved asap!

Join the discussion!

Trending Stories Right Now