Vodafone Network Problems May Lead To Class Action

Variable performance on Vodafone's network is a common complaint amongst Australian customers, and the site Vodafail.com has served as a central rallying point for those issues. The next possible step? A class action against the carrier.

The ABC reports that law firm Piper Alderman is examining whether customers can launch a lawsuit against Vodafone because of network problems. The Vodafail site has attracted more than 1,000 complaints since launching.

I stopped using Vodafone for data myself earlier this year because of ongoing network and software problems, though as my contract had expired that didn't lead to any major complications. Vodafone has said it is working on major network improvements, but that in itself may not be enough. Had your own Vodafone issues? Still happy with its service? Tell us your tale in the comments.


Vodafone may face customer class action [ABC News]


    I transferred a couple of months ago and they are hopeless. Which reminds me I need to call them re. the $100 signup credit which never appeared.... back to another 40 minute wait to speak to somebody that can't help. They seem competitive until you actually move across.

      I work for a major superannuation fund and our company utilise Vodafone through another company, and it is a discrace. Let alone the mess it creates personal subscribers, Vodafone are causing major embarrasemnt to it's professional and corporate users. Get your act together. If you want to mess with our clients, you will soon pay with your own!!

      I live at Cronulla sometimes I cannot connect to the Net for 3-4 days out of 7..I had service put on 4mths ago...8gig max only used up half a gig because could not connnect.then suddenly my monthly bill went from$70 to $260..when it was hardly used.I have wireless internet and I rang Vodafone...they promise to call you back within 15 mins but never call back....and just a few days ago they just simply hung up on me.....I had enough...getting in touch with Piper Alderman solicitors for class action..Dec 27 10.

    i have sent one of my phones back 6 times and everytime i got it sent back to me i had them tell me the problem was fixed.
    I would check the report that they give you every time and there was always the box that had been ticked saying the phone was repaired. The phone had a problem with the speaker simple i would have thought?! But the report came back saying "software updated" or "battery replaced" stupid things, the 5th time i sent it back i called vodaphone only to be on the phone for 1hour being transferred and transferred and transferred, FINALLY getting through i told them what was happening told them i wanted a new phone and they sent me one..... only to charge me the postage and then a fee for wanting a new phone! I would never reccomend vodaphone to anyone they hire the worst and RUDEST people in their stores who 98% of the time can't help you! everytime i go into the store they tell me to call the number for vodaphone. I wont even go into what happened with that! its ANOTHER ridiculous story!

    Vodafone sux. I've been with them for over 1year and it's horible. I get absolutly no recption in my house anywhere. I have to walk around trying to find a spot where I can pick up atleast 1 bar. Talking is totally out of the question as soon as I pick the phone up it cuts out because there is no recption. If I wouldn't have to pay over 1000 dollars I would have cancelled my contract. I still have 1 more year to suffer with them. I will never again deal with Vodafone.

      I have been on a Wireless card plan since April. I have to say that it is almost impossible to get on to most sites. Really slow to make a connection and sometimes non existent. Really bad reception in my area.

    The customer service sounded like they were trying hard to fix the problems, after a while I could tell it was BS.

    I am so unhappy with vodafone over the last 4 wks i dont know what they have done with the system,but every time i ring someone and that is EVERYONE i have to ring the number 3 times before it gets connected then when it does go through it drops out within 2 minutes.NOT GOOD ENOUGH

    I joined voda years ago and it cost me my credit rating because there phone service was so bad that within a month I cancelled all contracts on two phones and change to telstra and they charged me a few thousand dollars and refuse to pay it so i got defaulted against...voda should pay out client and not charge them if the service is not what you signed up for

    I moved to AUS a few days ago. I picked up a Vodafone Broadband Stick at a store near me and ... well ... everything is fine so far :)
    Location: GoldCoast

    Vodafone are indeed extremely hopeless!
    When making a phone call there is more of a chance that it will cut out than not cut out!
    As far as downloading data goes, when testing your connection speed on speedtest.net or any other testing site vodafone is shockingly useless, I test my connection speed and find it extremely rare if I can get download speeds of more than 20 kilobytes per sec (20kb/s) however at 3 or 4 am in the morning I find the speeds can get as high as maybe 500kb/s, this is certainly acceptable but how often would you need to download data at this time?????
    and it is not just the areas which are apparently 'covered areas', vodafones coverage is useless in more suburbs than it is up to standards, I have heard telstra is the best, but do we really need to pay triple the amount of all the other service providers just to have the capability to download data without it timing/cutting out???????

    Since Vodaphone merged with 3 i have had little or zero service and lodged a dozen complaints with 3 mobile and still no service.
    I feel sorry for the current Vodaphone users as i changed all my business mobiles from Vodaphone 3 years ago for terrible service and now i have them back again by default!!!!!! looking again for new provider??? Allan

      I must agree with you Allan. Every since the 3 and vodaphone merge the three phones I have with 3mobile have 'no service' majority of the time. We are constantly turning the phones on and off to try and get some reception. Rarely did we have a problem before that time.

        I too have had problems since the merge. Even the changeover to Vodafone from 3 was problematic. They cancelled my 3 sim without notice before i'ld recieved my Vodafone sim. My new phone took 3.5 weeks to deliver, not 3 days as specified, then they cancelled my voicemail message without notice so my business line was 3 days without message bank and the list of issues goes on mostly the same as for everyone else.

        I have pre pay and i went to the store in Chapel to ask when i had thousands free texts and free hours why did my phone always tell me i was out of credit and transmission fail, i did not understand this as i kept topping up as it always told me fail, i then checked my free hours txt and i had huge credits also you do not get the free credits until all the money is used up, my complaint is they are sending the message so you keep topping up therefore one assumes that they have used everything but they have not they said it was because they are the same as three, i have been on hold to them for up to an hour their service is appalling; I have spent so much more than I should have; also I was seeking job and I would answer phone and it cuts off it cuts off all the time and I have to spend and spend to call people back, also I had a bill to pay and the company could not get me so they cut off my power’;

    Pretty disappointing from Vodafones perspective. I've been loyal for over 10 years, but in recent times it seems the service(reception) and the service(staff) has declined considerably in the past few years.

    I recently moved to an area where i literally do not have any coverage. Furthermore, I am located in a densely populated inner city suburb close to several network towers (which are highly visible), and the only response i get from Vodafone is that there must be something wrong with my phone.

    I, of course, have had this independently checked on numerous occasions and all have come up negative to the issue on the phone. Surely HTC as a company wouldn't want their products being bagged by one of their major suppliers?? Surely..

    What more can i say about Vodafone? Well.. I'm sure I'm not the only Vodafone customer thats sent an sms only to arrive at its destination several hours.. severals days.. months perhaps later? Its infuriating.. In fact, i have lost a lot of opportunities in the past with my work because of it. Reception cuts out at the most inappropriate of times.

    I'm afraid i would be rambling if i air any more grievances, but as a proverbial "little fish" in the sea, the shark that is the multinational Vodafone will see my leaving as nothing more than an opportunity to replace me with an unknowing customer, filling them with false promise.

    I, on the other hand, will need to fulfill my stupid obligation and hang on to dear life for a further 12 months of intense stress and heart ache...

    I sincerely hope something comes of this class action if there is a legal stand point. However, I am positive that the legal kitty at Vodafone is greater than the GDP of most small nations.

    Good luck Piper Alderman and all those that support this class action. I will be watching and listening very closely.

    Where do you want me to start.. no existant coverage in or near my house,phone at times takes three or four times to make a call phone calls will drop in and out will standing in the same bloody spot!!! And all this after the costumer service people showed me on there computer that there coverage rader was great. Wat a joke. Soon as my contract is up im outer there. Im a firm believer of, if it sounds to good to be true it's probably someone trying to screw you....Consider my self screwed

    I've been a vodafone customer for 10yrs n never hav I had a problem with them in any aspect, until about 6months ago when I can never get reception, or has reception but wont call or receive calls, can't connect to internet.... Basically cant do anythin half the time, n then call voda to complain n always get stuck with 'lara' n never get an answer out of any1 I eventually talk to.... They are about to lose my business after 10yrs...!!

      I moved to Vodaphone many years ago and have always sung their praises, But a few months ago i noticed that my phone kept dropping out and it would take me two or three goes to get through,I thought it was my Blackberry playing up but now realize it is the carrier...My contract runs out in june 2011, so Mr vodaphone you have until then to sort it out otherwise i will be changing carriers...GAURANTEED

        I have not had any problems with them the only complaint I have is because of the region I live in there is no coverage and is constantly on roam and from what I have been told it increases the call costing.

    Vodafone, Vodash*te......
    Thought it was my phone playing up but now relise the reason its dropping out all the time is cause of Vodafone... No reception and can only access the net sometime, I'm over it. Will being leaving vodafone and going to another carrier

    I got talked into a Blackberry 18 months ago by a Vodafone rep, and have had nothing but trouble since. The phone either freezes, or the calls drop out, or there is no service at all. It's crap. I've tried contact them several times, either on the phone or email. Nothing. Their system sux! This year I got an iPhone on another carrier, courtesy of a client. Works brilliantly. I've kept my Vodafone account alive as clients have that number. I decided to wait until my contract expires before I leave them. I don't want to pay extra penalties on top of my huge monthly fees for a sh*t service.

      Forgot to mention, that even with reception I don't get calls. Messages can take 12 hours to be received either by SMS or voicemail. Helpful!! Reception is awesome. I spend so much time sitting in my driveway or walking the street outside my house to talk to clients I'm scared the neighbours think I've turned into a peeping tom. After being with Vodafone for 10 years I'm leaving, and so are a couple of others that I know.

    i lost all my holiday photo's thru vodaphone+my grandaughters graduation photo's (no apoligies) or compensation...As soon as my contract is up i'm finished with them

    My issue with vodafone is the call centre. Every time I call, my blood pressure rises. They have this automatic service, which is painful and it takes ages to get through and when I do, the operator has no idea how to help and all of the sudden the call drops off. It is by far the worse call centre I have to deal with. There is no way that the problem can be fixed on the one call, it takes months for someone to finally listen and find a solution. There's no respect for the customers anymore.

    Just recently,I had no 3G (Data) service for about 3 weeks.During that time I called Vodaphone 3 times (approx 25 min on the phone each time)All I was told was that the 'Network Team' were looking into it.Eventually I was told that I was in a Low Signal area.While the 3G service is working OK at the moment I am not too confident that it will continue to do so for much longer,as in certain rooms in the my house the 3G service fails.

    I signed up with vodaphone after being with 3
    well where do I start, This was two weeks ago. I cannot send sms, but I can receive. After spending 2 hours in my local vodaphone shop still not resolved. Was told someone from vodaphone will phone me, which they did 4 in total people from the call centre in Maumbi(can not speak english properly) every time I am asked what is the problem at which I tell them.This is now two weeks and I am still waiting for an answer why I can not send sms ( Which I need for work)I am ready to throw my phone back. I am so angry. I was pleased to see other people were as angry as I am.

    I rang their call centre to make a complaint and I waited on for over an hour before I gave up and hung up.

    Which incidently I will be doing when my contract with them expires in May.

    Their customer service is a joke !

    Perhaps I am one of the few 'lucky' ones, but I have had my fair share of issues with Vodafone themselves. When I first bought my iPhone 4, attempting to surf the net in Sydney (mainly Chinatown district) would often be slow and unreliable (though that issue seems to be resolved). In another instance, my online services account was locked out for some bizarre reason, and I had to contact customer service- by the second try (which I probably waited for over 2 hours total), I did get through to someone, and I was lucky enough to talk to someone who quickly resolved the issue (Though it was from an overseas call centre- no disrespect to that helpful person). I'm currently on holiday in Robina (Gold Coast, QLD), and 3G service is nigh accessible, most of the time staying on EDGE. I'll be keeping tabs on this lawsuit.

    hi i am with 3, i believe are one and the same can you let me know please, as i have been so frustrated with the dropping out and redialling i have to do on a daily basis ,my husband , myself my son,and another friend are all very angry with this service that makes 4 for this email alone, if need be there will be 4 emails to confirm our complaint, but i need to know if this is a voda phone complaint that's connected to 3

      So much for the good '3'phone service we used to have. I have just been cut off half way through an important conversation for no reason.My location and signal strength is excellent yet i was still cut off. NOT HAPPY!!!!

    i have been with vodafone for as long as i can remember. i got an iphone and it now fcuked up and vodafone wont do a thing about it.. its not apples job coz i bought it from voda so they should be helping me.
    plus i have hardly any reception anymmore & vodafone just sucks generally...

    Vodafone calls are not too bad but their data (3G) is shocker. I sent them an email on this issue and they sent me a list of around 20 questions that were so technical that I could not even understand. I think that was a deliberate attempt to put me off. I then rang their data service. They asked me a few postcodes in Melbourne where I believed service was the problem. I gave them only one postcode (where I live) has a problem and gave them other six where Vodafone is 3G is fine. The tech guy puts me on hold and then tells me that all the postcodes have problems because Vodafone is "upgrading" the network. :)

    Moved over to Vodafone on a coporate plan a month ago. worst thing ever did. The quality of the network is terrible, sounds like you are talking under water. Got the Iphone 4 we all did. terrible. we went back to vodafone to complain and ask for a new phone or swap to 3 but they refused as if to say tough luck. Quality of the service is terrible. Hope something is done about it as I cant wait for 2 years to use this rubbish network. Sometimes the call fails up to 6 times calling the same person. worst time is when you are in a queue to talk to someone and there is a wait, line keeps cutting out.

    It takes me several attempts to get onto someone.My phone cuts out after a few minutes of conversation.My voice messages are not getting through .My text messages are not going through. I cannot use my internet on the phone because they will not unlock my prevous phone .They sold me my plan and promised me that I would have access to the net I have been paying for it and I cannot use what I pay'd for,or send out on it.The staff @ Robina Town Centre QLD. Won't assist .

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