The vote for best ISP was closely fought, and it's probably no surprise that the two prime contenders have names beginning with I. Who got the Lifehacker reader vote?
Readers' Choice: Internode
Internode most frequently receives praise for its customer service, and I can testify from my own experience that its support services are exceptional. That makes its customers exceptionally loyal, but that doesn't mean that the Adelaide-based ISP rested on its laurels in 2010. Innovations during the year included offering NBN deals, introducing the MiFi, introducing terabyte plans and most recently boosting the data quotas on both its home and mobile broadband plans.
Editor's Choice: iiNet
A close-run second in the readers' choice category, iiNet's 2010 was marked by a large number of new products, including the first full rollout of IPTV service FetchTV and leading the market-wide charge towards terabyte plans. It acquired a large chunk of AAPT, offered NBN deals in Tasmania, and even made calls to mental health support services free. And while all that was going on, it won in its long-running piracy trial — good news for ISPs everywhere.
Thanks yet again to everyone who voted. Voting is still open in the mobile broadband category, which we'll announce tomorrow.